FAQ's

No, we make all kinds of custom jackets which suit perfectly for junior classes, senior classes, clubs, sports clubs, fraternities, Universities, colleges, businesses, dance studios, Corporate and even travel groups. All you have to do is select the piece you like and contact us. We are pleased to help you!

Your order shall take approximately three weeks of time to process and reach you after the order and deposit have been made. In case you have a special turnaround time or order requests, feel free to reach us and we will always be glad to help you!

Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!

No, there isn’t! We don’t believe in minimum limits. You can order for a single jacket if you desire!

Your garment can have 12 alphabets in the name/nickname only. This is the best for supporting manufacturing and design criteria to design your jacket to the best! The characters can have upper case, lower case, numbers, symbols, etc to make the design you want!

We deliver to our customers across the world where ever our shipping partners are able to deliver to.

We accept PayPal. For further queries, you can reach out to us at support@a2zjackets.com

Yes! We offer discounts on bulk orders. Your queries can be submitted on the Get Bulk Prices Form on the product details page. We shall get back to you with a time and cost estimate.

We perform tests on every garment before shipping them off from the Manufacturing. Product-specific care instructions can be found on the product pages of the website.

Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at support@a2zjackets.com

We deliver to our customers across the world where ever our shipping partners are able to deliver to.

Yes, shipping charges will be calculated on the checkout page based on the shipping address provided.

If you have received an incorrect order in your mail then please connect to us at support@a2zjackets.com within 28 days of receiving the order. However, we suggest crosschecking the order details in the invoice before doing so! Unfortunately, if we are notified after 28 days we might not be able to resolve the issue because of custom order specifications.

We aim to provide premium quality garments for a premium experience. We hand-check every single garment before dispatching them. However, if there is still any fault, then please do connect as soon as possible with all the details. Provide for your name and phone number for our customer care team to assist your problem and resolve them in an emergency!

We only cover duties and import taxes for Canadian orders. Customers outside of Canada will bear the duty and taxes (if applicable) charged by their government by themselves. Unfortunately, we will not be able to offer refunds or returns for orders that are not delivered due to unpaid customs and/or import fees.

All custom-made or made-to-order jackets (without lettering/patches) take about 3-4 weeks to make. Plain jackets will be completed in 2 weeks with delivery for both types of jackets taking another 4-5 days. However, at times we may run out of stock for our jacket materials and there might be a delay of extra 2 days of which you shall be duly informed! Please keep patient so we provide the best possible custom-made jackets at the best prices.

Yes, once the order has been manifested and shipped we shall provide you with the details through an email and also update the order status on the website. You can track your order anytime through your unique tracking number!

Based on the requirements of the customer and the availability of stocked jackets and materials, the jackets can be shipped directly from our factories in Pakistan.

In our experience, most of the countries we ship to do have some form of customs or import fees, between 15% – 20% which our customers are responsible for. We try to keep fees as low as possible by listing the value of the shipment as its manufacturing cost. However, In late 2021 most countries started requiring that the value of the shipment be equal to the purchase price paid by customers as listed on the bill of sale and/or receipt. Please check the laws of your country to determine exactly how much you will need to pay. Our shipping partners may also ask you to display the receipt for the order upon delivery to verify the correct amount was charged for customs and import taxes.

We ship jackets using FedEx’s standard envelope package. We also provide FedEx Box packaging at an additional cost.

Via PayPal

The remaining balance is required to be cleared before dispatching the garment. We will inform you approximately two weeks before the dispatch date to make the remaining balance payment. No orders are dispatched until 100% payment is received.

No. A minimum of 50% advance is required to begin with the production of the garment. Customers choose to pay 100% in advance to even get the dispatch made without delays. When the full payment is received you are notified with details of the garment and its production process through email.

All the products sold on our site are US Dollars (USD). Depending on the currency exchange rate between your country and the US, the charged amount on your statement may appear higher or lower than what was listed on the site.

We aim to provide premium quality garments for a premium experience. We hand-check every single garment before dispatching them. However, if there is still any fault, then please do connect as soon as possible with all the details. Provide for your name and phone number for our customer care team to assist your problem and resolve them in an emergency!

We do not take returns or exchange any made-to-order garments. Refunds are not provided for change of mind or incorrect size. The website offers all the details to check the colors and a comprehensive size chart along with sizing samples to choose the garments wisely. Refunds are processed only if there are manufacturing faults which are assessed by our team and cannot be rectified.

In the rare event of a mistake in the order we will provide for assistance free of charge and help with the repairs free of cost. However, if after assessment the mistake is deemed to be of customer, then repairing shall depend on the type of damage with additional charges being applied. We do not repair/replace any claims made with respect to garments not followed the care instructions. All the repairs accepted to be made shall be provided for in due time the details of which shall be provided in the email. Any mistake as such should be reported within 28 days of receiving the order.

No, we make all kinds of custom jackets which suit perfectly for junior classes, senior classes, clubs, sports clubs, fraternities, Universities, colleges, businesses, dance studios, Corporate and even travel groups. All you have to do is select the piece you like and contact us. We are pleased to help you!

Your order shall take approximately three weeks of time to process and reach you after the order and deposit have been made. In case you have a special turnaround time or order requests, feel free to reach us and we will always be glad to help you!

Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!

Your garment can have 12 alphabets in the name/nickname only. This is the best for supporting manufacturing and design criteria to design your jacket to the best! The characters can have upper case, lower case, numbers, symbols, etc to make the design you want!

Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at support@a2zjackets.com

All custom-made or made-to-order jackets (without lettering/patches) take about 3-4 weeks to make. Plain jackets will be completed in 2 weeks with delivery for both types of jackets taking another 4-5 days. However, at times we may run out of stock for our jacket materials and there might be a delay of extra 2 days of which you shall be duly informed! Please keep patient so we provide the best possible custom-made jackets at the best prices.